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PRESS RELEASE
At ERGObaby, we
want all babies and toddlers to be carried safely, securely, and
comfortably – and for our customers to have the quality products they
intended to purchase.
Unfortunately,
as TV show “Fake Britain” (BBC 1, 28 May 2012) has highlighted, there
are a number of fraudsters who are passing off counterfeit ERGObaby
carriers and duping parents into thinking they are the real thing, with
potentially serious consequences.
ERGObaby
take this issue very seriously and we are constantly working with the
authorities to tackle the counterfeiters, as well as with consumers to
educate them about the dangers of buying fake goods.
The
best way to avoid counterfeit ERGObaby carriers is to purchase only
from an authorised stockist. You can find a list of approved UK
stockists by either visiting (www.cleverclogstrading.co.uk
) who have the exclusive distribution rights to ERGObaby in the UK or
ERGObaby’s European website, www. Ergobaby.eu. We are also introducing
an “authorised stockist” badge for our retailers to display in store
from June.
Customers can buy authentic ERGObaby carriers directly from any authorised UK stockist or from www.ergobaby.eu .
Unfortunately,
some people may still end up purchasing a counterfeit product.
Concerned customers can call our helpline on +353-818227069 for further advice about identifying fakes.
We
would strongly advise that all parents are cautious about buying
ERGObaby Carriers from unauthorised online auction sites and websites.
Also, we urge parents to be suspicious if the prices are heavily
discounted. ERGObaby rarely runs price promotions and if it sounds too
good to be true, generally, it is.
Other
tell-tale signs of a Fake ERGObaby carrier are outdated packaging
featuring a DVD; coarser, low-quality materials and flimsy buckles and
straps.
Again,
we urge you to purchase your ERGObaby Carrier and accessory products
only through our authorised retailers and ERGObaby directly on our
website, www.ergobaby.eu.
We can guarantee attentive & personal customer service, a 30-day
trial period (for undamaged returns) and excellent warranties, services
and protections.”
Pull-out tips on spotting a fake:
1. Always buy from an authorised stockist and be cautious of online auction sites and sites that mimic ERGObaby. 
2. Be suspicious of heavily discounted prices
3. Beware of out-dated packaging and boxes that feature a DVD
4. Fake ERGObaby
carriers may contain chemicals and materials that are potentially
harmful to your baby. Check your purchase for quality of stitching,
quality of fabric and quality of buckles attachments & straps.
Click here to browse our Certififed Stockists
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